Management Development

• Facilitate Quick Solutions
  Guide objective examination and decision making with the invaluable input of employees.

• Communication Skills for Managers
  Skill-building to improve communication for planning, conflict management, and staff development.

• Healthcare Staffing & Budgeting: The Business Side/The People Side
  The Business Side: Use quality-based standard service units to operate a department. The People Side: Manage the human aspects of staffing and budgeting decisions.

• Managing the Process of Change
  Techniques and methods to help them with the difficult, ongoing task of managing change.

• Delighting Customers in a Managed Care Environment
  Bring individual accountability for customer service to every level of the organization.

• Managing Under Managed Care
  Integrating quality and productivity systems helps managers optimize quality outcomes within ever tightening cost constraints and technological complexity.

• Becoming a Proactive Leader
  Learning to lead in a proactive style: Techniques, methods, and tools.